Refund policy

RETURNS

You may return undamaged items purchased from the site, free of charge, within 30 days of its date of purchase. The product must be returned in perfect condition, unworn, in its entirety and in its original packaging, accompanied by a copy of the receipt. Any damaged, used, incomplete or soiled product will not be eligible for a refund. 

 

 *If your order was placed before November 9, 2022, please contact our Customer Service Department at the following address: customercare@lanvin.com. If your order was placed on or after November 9, 2022, please contact our US Customer Service Department at the following address: customercare.us@lanvin.com

 

Please follow the returns procedure below to return your products to us free of charge.

1. Go to the Returns Center

2. Enter your order number and your shipping zip code. If you do not know your order number, select “Use email instead” and enter the email associated with the order.

3. Follow the link sent via email to verify your return request.

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Complete your request for a return. You will receive a confirmation email with your return number and shipping instructions to return the unwanted item(s).

Once your return is accepted, we will credit the same payment method used for the original purchase within 30 days of receiving the returned item(s).

 

Frequently Asked Questions

Fees

Exchanges and returns for U.S.-based orders are free. For orders made outside of the U.S. we

will refund your original form of payment less return shipping costs.

 

How do I start a return or exchange?

To make a return, please visit our Returns Center and simply enter the email address associated

with your purchase, or your order number and shipping address zip code to initiate the return.

For exchanges, follow the steps outlined above and select your new item for exchange.

 *If your order was placed before November 9, 2022, please contact our Customer Service Department at the following address: customercare@lanvin.com. If your order was placed on or after November 9, 2022, please contact our US Customer Service Department at the following address: customercare.us@lanvin.com

 

Is an order slip required?

No order slip is required, as long as your returned product has its original tags intact and you

use the return shipping label we provide to you.

 

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step

instructions and a return shipping label which will also be sent to your email.

 

What should I do if I receive the wrong product?

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed

through the exchange process. Your preferred item will ship to you right away.

 

How long does it take to ship an exchange?

We ship exchanges immediately - even before we receive your original order.

 

What is an Instant Credit and how do I use it?

After you move through the return steps online, you’ll receive a temporary credit equal to the

value of the returns you’re sending back. You can use this credit to make a new purchase, and it

ships right away. If you do not use the credit, your original payment method will be refunded as

usual.

 

How do I return or exchange a gift?

Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After

entering your email address and order information, you’ll be guided through the exchange

process and receive step-by-step instructions, a return shipping label, and an order

confirmation for your new replacement order.